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Whatever is happening on the Starbucks menu right now is making me feel like I'm a senior citizen. AdvertisementThe rise of complicated, multi-ingredient sweet drinks has coincided with the rise in popularity of the Starbucks app, accelerated by the start of the pandemic in 2020 when many locations couldn't take walk-in orders. I tried the newer Starbucks drinks myselfMy Oleato Golden Foam Iced Shaken Espresso with Toffeenut drink, which was 360 calories and tasted like coffee ice cream. Katie Notopoulos / Business InsiderI acknowledge I'm a bit of a crank when I say: The Starbucks menu is out of control. (I should note here that my grande iced drink was 360 calories, which does seem like a dessert treat rather than a morning coffee.
Persons: , anyone's, It's, lattes, chino, Lindsey Wasson, Katie Notopoulos, slurped Organizations: Service, Business, AP Locations: TikTok, chino
The scourge of customer satisfaction surveys
  + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com   time to read: +12 min
— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."
Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick
More diners are using restaurant loyalty apps to get cheap or free food. AdvertisementDiners are turning to fast-food loyalty apps for cheaper meals as years of price hikes catch up with customers. Many restaurant apps give diners points based on how much they spend, which can be redeemed for free food. AdvertisementPeople on Reddit say they're using loyalty apps to save money and get free meals. Some restaurant apps give diners points based on how much they spend.
Persons: McDonald's, , Wendy's, Taco Bell, I've, Chipotle Martin Jennings, Jennings, Warren Colehour, Sharon Zackfia, William Blair, Annie Smith, Chris Kempczinski, Joe Erlinger, Erlinger, Laxman Narasimhan, Brady Brewer Organizations: Starbucks, Service, Bell Locations: Florida, Kentucky, Canada
Salt Bae's restaurant in London said it cuts heating during peak hours. AdvertisementThe Nusr-Et Steakhouse in London said it cuts heating during peak hours to save money despite posting a profit, The Guardian reported. The group said in its accounts that to improve energy efficiency, its London steakhouse had turned "off central heating after closing or during peak hours when heating demand is lower," The Guardian reported. D.Ream International, the parent company of the Nusr-Et group, did not immediately respond to a request for comment from Business Insider. Despite the financial success of Gökçe's London steakhouse, his brand has taken a hit in recent years.
Persons: , Nusret, Bae —, it's Organizations: Service, Guardian, London steakhouse, Companies House, D.Ream, Business Locations: London, Turkish, Knightsbridge, Manhattan
Caleb McGillvary, known as Kai, may have been among the first so-called milkshake ducks, a term for a noncelebrity who delights the internet, only to fall from grace. In 2013, he was interviewed for an on-the-scene news segment in which he recounted how he had intervened to stop a crime while hitchhiking in Fresno, Calif. The video, where he is referenced as “Kai, the Homeless Hitchhiker With a Hatchet” quickly went viral, and McGillvary — a goofy, charismatic, eccentric vagabond — was hailed as a hero.
Persons: Caleb McGillvary, Kai, “ Kai, McGillvary, Organizations: Homeless Locations: Fresno, Calif
I prefer things to be sweet and cold, but you can use these recommendations as a baseline and adjust your order to your own preferences. Read on for my favorite things to order at Starbucks. ShutterstockAn iced caramel macchiato is currently my favorite order when I'm looking for a fancier drink — as long as the barista doesn't skimp out on the caramel drizzle (the most important part). A classic soy-milk latte is the perfect pick-me-upI'll order a soy latte hot or iced. The glazed doughnuts are the perfect companion to a cup of coffeePastries are one of my favorite things to pair with coffee.
Persons: , I've, Abigail Abesamis, James Andrews1, I'm, Mary Meisenzahl Organizations: Service, Starbucks, Business, creamer Locations: Chicago, scone, Gouda
Now that Chick-fil-A has opened locations near me in Canada, I decided to finally try it. I was excited to try popular items like the original chicken sandwich, but I wasn't blown away. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . When I learned the popular fast-food chain was coming to my city of Toronto, I was curious. But I was finally motivated to go when a second location opened just a few minutes from my house.
Persons: Organizations: Service Locations: Canada, Toronto
New York CNN —McDonald’s said growing tensions in the Middle East have hurt its business. The Middle East doesn’t make up a huge part of its overall business. McDonald’s noted that it provided an insignificant amount of financial assistance for franchisees impacted by the war in the Middle East. That was far worse than the more-than 4% growth in the United States and other international businesses. Many McDonald’s operators in the region quickly distanced themselves from the Israeli operator’s actions.
Persons: New York CNN — McDonald’s, McDonald’s, McDonald’s Israel, Chris Kempczinski, Organizations: New, New York CNN, East, Hamas, Starbucks Locations: New York, East, United States, Israel, Kuwait, Pakistan
Read previewBusiness Insider put the best recipes from celebrity chefs head-to-head to find the most delicious salads, desserts, bread, beverages, and more. AdvertisementRead more about the winning recipe and full battle here: I tried 3 celebrity chefs' recipes for blueberry pancakes, and the best used whipped egg whites. Read more about the winning recipe and full battle here: I made 4 celebrity chefs' recipes for overnight oats, and the best was served in a cantaloupe. This celebrity chef's garlic bread was buttery, spicy, and not at all soggyThe texture of Guy Fieri's garlic bread was spot-on. AdvertisementRead more about the winning recipe and full battle here: I tried 3 celebrity chefs' recipes for white sangria, and the best was also the prettiest.
Persons: , Paige Bennett, Tiffany Leigh, Bennett's, Bennett, Carla Hall's microwaved, Bobby Deen's, Nancy, Nancy Fuller, Ina Garten's, Read, Ree Drummond, Alton Brown, Curtis Stone, Flay's, Paige Bennett Bobby Flay's, Guy, Guy Fieri's, Tiffany Leigh Fieri's, pico de gallo, Leigh, roja, Gordon Ramsay's, Paige Bennett Bennett, Giada De Laurentiis, Trisha Yearwood, Aarón Sánchez, Fieri's, Alex Guarnaschelli's, Alex Guarnaschelli, Rachel Ray, Paula Deen, Carla Hall's cornbread, Alton Brown's, dill, Sunny, Paige Bennett Garten, Anderson's coleslaw, Guy Fieri, Ina Garten, Sunny Anderson, Lucien Formichella, Brown, Bobby Flay, Keller's, Thomas Keller, Daniel Boulud, skillet, Rachael Ray's, Alfredo, Katie Lee Biegel's fettuccine, Chelsea Davis, Ree Drummond's, Giada de, Chelsea Davis Davis, Drummond, De Laurentiis, Laurentiis, Davis, Duff, Bobby Flay's, Gordon, Bobby, Flay, papayas, pecans, caramelized pecans, we've, Sandra, Sandra Lee's boozy, milkshake, minty, Geoffrey Zakarian's margarita, Geoffrey, Rachael Ray's negroni, Ina Garten's mulled, Bobby Flay's Bloody Mary, Geoffrey Zakarian's, Ina, Gina Neely, Rachael Ray, Guarnaschelli, Ray Organizations: Service, Business, Insider Hall, Garten, kiwis, Alton, cranberries Locations: scone, Worcestershire, Garten, mayo, cayenne, Buffalo, Swiss chard, Ree, Moscow
Hours after, he was projected to win the New Hampshire primary race even though his name wasn’t on the ballot. “In politics, you run like you’re down when you’re winning or when you’re losing,” Biden campaign co-chair Cedric Richmond said Wednesday. “I think President Biden’s going to help people win, in the end. That is part of what influenced the decision, announced Tuesday, to shift two key West Wing advisers from the White House to Biden’s campaign. But one thing Biden’s teams believe will help center their arguments is a clearer race between Biden and Trump.
Persons: Joe Biden, Donald Trump, Biden, Janet Yellen, you’re, ” Biden, Cedric Richmond, “ We’re, , Nikki Haley’s, Quentin Fulks, Gaza Biden, Joe ”, Debbie Dingell, Jake Tapper, Dingell, Biden’s, We’ve, we’ve, , Jen O’Malley Dillon, Mike Donilon, David Axelrod, Barack Obama, that’s, Lyndon Johnson, Jim Clyburn, Trump, he’s, milkshake Organizations: Washington CNN, Trump, Republican, New, United Auto Workers, UAW, White, Michigan Democrat, ” Democratic, West, White House, Democratic, CNN, , Wing, Biden, Hamas Locations: Gaza, Virginia, New Hampshire, Michigan, Wisconsin, Iowa, Israel, Northern Virginia, Wilmington , Delaware, South Carolina, Nevada
Wendy’s is selling a pumpkin spice-flavored Frosty
  + stars: | 2023-09-06 | by ( Jordan Valinsky | ) edition.cnn.com   time to read: +2 min
New York CNN —Wendy’s is entering the pumpkin spice wars. For the first time, Wendy’s is adding a pumpkin spice-flavored Frosty to its menus for a limited time beginning September 12. Adding pumpkin spice-flavored drinks seems like a no-brainer for Wendy’s since the flavor keeps growing in popularity, partly because of Starbucks. The chain doesn’t mix up its Frosty flavors as nearly as often as McDonald’s does with its McFlurry lineup. Also for a limited time this year, Wendy’s is adding a pumpkin spice-flavored cold brew coffee drink, which uses the “same delicious syrup from the pumpkin spice Frosty,” it said.
Persons: New York CNN — Wendy’s, Wendy’s, Carl Loredo, it’s, Organizations: New, New York CNN, Starbucks, CNN Locations: New York, Wendy’s
UNCHARTED WATERS Big Farms and Flawless Fries Are Gulping Water in the Land of 10,000 Lakes When Minnesota farmers cranked up their wells in a drought, they blew through state limits. The location of the White Earth Reservation is also shown, in the upper left portion of the map. Cloud St. Paul Minneapolis Rochester Sandy Soils WHITE EARTH RESERVATION Duluth Irrigation Wells St. Cloud St. Paul Minneapolis Rochester Sandy Soils WHITE EARTH RESERVATION Duluth Irrigation Wells St. “There’s a lot of water in this area.”His farm is awaiting approval for two new state permits for irrigation wells.
Persons: Warren, Mike Tauber, they’ve, , Trevor Milbrett, Warren Warmbold, , Mr, Warmbold, Offutt, Ellen Considine, don’t, Carlos Gonzalez, It’s, farming’s, Robert Glennon, John Nieber, Paul Minneapolis, Nieber, White, Jamie Konopacky, Allan Armstrong, Armstrong, Armstrong’s, Austin Tersteeg, Erskine, Tersteeg Organizations: R.D, Offutt, Minnesota Department of Natural, New York Times, Irrigation, Farmers, state’s Department of Natural Resources, United States Department of Agriculture, Department of Agriculture, Star Tribune, Getty, Park Rapids ., University of Minnesota, Twin, Paul Minneapolis Rochester Sandy, Paul Minneapolis, White, Department of Natural Locations: Lakes, Minnesota, R.D, Warren, Minn, Backus, Eagle Bend, United States, Midwest, Park Rapids, In Minnesota, North Dakota, America, Offutt, Twin Cities, Sandy, Duluth, Wells St, Cloud, Paul, Paul Minneapolis Rochester, Austin, Red Lake County
I put a stint of endless scrolling to good use by using the app to decide the itinerary for my latest vacation. So, like TikTok users said, early morning is probably the best time for a tourist to first experience the amusement park. Amarachi Orie/CNNWith a name meaning “Yellow Beach,” this place was an aesthetic wonder, which explains why it came up on TikTok. Amarachi Orie/CNNThis beach club on the Veronica Strip was recommended by TikTok users as the place to be to enjoy the island’s nightlife. I would recommend every place TikTok took me to, especially the aesthetic masterpieces: the yellow beach, Fiore and Masca.
Persons: Costa Adeje, Amarachi Orie, TikTokers, I’m, Orie, TikTok, I’d, Fiore, I’ll, don’t, CNN TikTok, Madonna, Harley Davidson, Bob Dylan, Bruce Springsteen, Billy Idol, Stevie Nicks, Veronica, Papagayo, Teide, Masca, it’s Organizations: CNN, TikTok, Costa Adeje TikTok, Costa Adeje, Port Colon, Workers, Papagayo Beach Club Spanish Locations: West Africa, Tenerife, Canary Islands, TikTok, tenerife, Costa, Siam, Spanish, Los Cristianos, Amarilla, Luuma, Playa de Las, Playa, Las, British, Santiago del Teide, Fiore
Popeyes is coming back to China in a big way
  + stars: | 2023-08-22 | by ( Michelle Toh | ) edition.cnn.com   time to read: +3 min
Shares of the operator, Shanghai-based Tims China (THCH), rose 3.6% in New York following the news. The company is best known as the operator of Tim Hortons coffee shops in China but recently bought the franchise for Popeyes in the country. “We are thrilled to open our first Popeyes restaurant in China, a milestone in our longer-term strategy,” Tims China CEO Yongchen Lu said in a statement. The fried chicken chain previously operated in China under TFI Tab Food Investments, a quick service restaurant group based in Turkey. The US company signed a new partnership deal last year with private equity firm Cartesian Capital Group, the founder and top shareholder of Tims China.
Persons: Fried, Tim Hortons, Yongchen Lu, ” Tims, Tims, Lu, Burger, Joshua Kobza, Organizations: Hong Kong CNN, Popeyes, TH, Subway, Restaurant Brands, TFI, Food Investments, PLKC International Locations: Hong Kong, China, Shanghai, New York, New Orleans, Popeyes, Turkey, Tims China, Macao
CNN —Three people have died and three others have been hospitalized after drinking milkshakes contaminated with Listeria bacteria from a restaurant in Tacoma, Washington, health officials say. Investigators found the outbreak was linked to ice cream machines that were not cleaned properly at a Frugals restaurant in Tacoma, according to a release from the Washington State Department of Health. Two of the three who survived said they had a milkshake from the same Frugals in Tacoma before getting sick. The health department said no other Frugals restaurants are believed to be affected by the outbreak. Anyone who ate at the Tacoma restaurant between May 29 and August 7 and is showing symptoms of Listeria is urged to contact a doctor, the agency cautioned.
Organizations: CNN, Washington State Department of Health, Tacoma, Centers for Disease Control Locations: Tacoma , Washington, Tacoma, United States
The seasonal chicken sandwich is a twist on the chain's classic chicken sandwich. The Honey Pepper Pimento Chicken Sandwich will be available on August 28. The fast food chain is adding a seasonal chicken sandwich to its menu that blends sweet, savory, and spicy notes. The Honey Pepper Pimento Chicken Sandwich, available in restaurants August 28, takes a hand-breaded chicken filet and pairs it with a pimento cheese spread, pickled jalapeños, and a bun drizzled with honey. "We wanted to create a standout sandwich that would deliver a unique spin for our guests, without losing the classic taste of the Original Chick-fil-A Chicken Sandwich," Stuart Tracy, Chick-fil-A Chef and creator behind the Honey Pepper Pimento Chicken Sandwich, said in a statement.
Persons: Honey Pepper, Stuart Tracy, Chick, crumbles Organizations: Service, QSR Magazine Locations: Wall, Silicon
Chick-fil-A is adding a new spin on its iconic chicken sandwich to menus for a limited time. Starting Aug. 28, customers can buy the Honey Pepper Pimento Chicken Sandwich at the chicken chain's restaurants nationwide, while supplies last. But the limited release of the Honey Pepper Pimento Chicken Sandwich shows how the chain is shifting its menu strategy as it expands nationwide. The Honey Pepper Pimento Chicken Sandwich was a project five years in the making, according to Stuart Tracy, Chick-fil-A's principal culinary lead. The chain tested the Honey Pepper Pimento Chicken Sandwich in 2020 in Asheville, North Carolina, and upstate South Carolina.
Persons: Pepper, Truett, Honey Pepper, Stuart Tracy, Chick, Tracy, Tracy didn't, crumbles Organizations: Atlanta - Locations: U.S, Atlanta, Asheville , North Carolina, South Carolina, Salt Lake City
McDonald's customers are "trading down" to its value items and buying less, execs told investors. Some diners also appear to be switching to McDonald's from full-service restaurants, CEO Chris Kempczinski said. Customers are "trading down" from premium and higher-priced items to core and value items instead, CFO Ian Borden told investors on Thursday, without giving specific examples. Kempczinski told investors in April that fewer customers were ordering fries with their burgers as they cut back on spending. Some households on incomes under $100,000 also appear to be switching to McDonald's from full-service restaurants, Kempczinski said Thursday.
Persons: execs, Chris Kempczinski, Kempczinski, Ian Borden, Borden, Neil Saunders, McDonald's, Grimace Organizations: Service Locations: Wall, Silicon, McDonald's
McDonald's is creating a spinoff restaurant chain called CosMc's, executives said Thursday. "CosMc's is a small format concept with all the DNA of McDonald's, but with its own unique personality," McDonald's CEO Chris Kempczinski said. The name for the new brand comes from CosMc, a McDonaldland mascot who appeared in advertisements in the late 1980s and early 1990s. The brand will revive CosMc after the return of another McDonald's mascot, Grimace, jolted its U.S. business. "This quarter, if I'm being honest, the theme was Grimace," Kempczinski said.
Persons: Chris Kempczinski, McDonald's, CosMc, Grimace, Kempczinski, haven't Organizations: U.S, Boston Locations: CosMc, jolted
The social media success of McDonald's Grimace-themed birthday meal could be good news for the fast food chain's earnings and share price, according to Truist. Analyst Jake Bartlett raised his price target on McDonald's, which he rates a buy, to $335 from $327 previously. A highlight of the meal for customers — and a centerpiece of a social media craze — was a purple-colored, berry-flavored milkshake. To be sure, Bartlett said Truist data shows multiple other chains talso beating expectations for sales in the latest quarter amid surging demand. Of eight chains, data shows just two — Wendy's and Chipotle — could see slight misses on sales forecasts, he wrote.
Persons: McDonald's, Jake Bartlett, , Barlett, Trisha Paytas, Bartlett, Chipotle, — CNBC's Michael Bloom Locations: Monday's
National Ice Cream Day is Sunday, July 16, and retailers across the country are joining in on the holiday to share their sweet treats with consumers. And it's not just ice cream brands getting in on the holiday. Here are a few notable offers for National Ice Cream Day. Insomnia Cookies is offering a free ice cream scoop with any purchase. is offering a free ice cream scoop with any purchase.
Persons: Fry, Baskin Robbins, Warren Buffett Organizations: Cream, Amazon, Cold Locations: Italian
An expert said trans kids need what all young people need: "to feel included and part of a family." The following afternoon, Flower and Jennilyn Nichols would see a doctor at the University of Chicago to learn whether they could keep Flower, 11, on puberty blockers. At least 20 states have enacted laws restricting or banning gender-affirming care for trans minors, though several are embroiled in legal challenges. Flower Nichols hugs her mom, Jennilyn Nichols, as they watch the Pride Parade, Saturday, June 10, 2023, in Indianapolis. Flower Nichols, middle, watches the Pride Parade with her parents Kris and Jennilyn Nichols, Saturday, June 10, 2023, in Indianapolis.
Persons: Flower Nichols, Jennilyn Nichols, Eric Holcomb, Darron Cummings Jennilyn Nichols, Nichols, Parker, Kris, Darron Cummings, Robert Marx, Marx, Krisztina Inskeep, Inskeep, Indiana University's Riley, Flower, Jennilyn, , Teresa Crawford, She's, ___ Arleigh Rodgers, Michael Goldberg, Rodgers, Goldberg Organizations: Indiana, Service, University of Chicago, Republican Gov, AP, of Science, Industry, Republican, San José State University, Indiana University's Riley Children's Hospital, Hoosier, Red, Indiana Statehouse, Scout, Chicago's Museum of Science and, Associated Press, America Statehouse News Initiative, America Locations: Indianapolis, Chicago, Wall, Silicon, Indiana, Indiana , Mississippi, babysit, brightened, Chicago's, Jackson
The BK Barbie Combo features a cheeseburger topped with bacon bits and dressed with a bright pink sauce that Burger King says has a "smoky" flavor. Once the straw is put into the dessert, Burger King tops it off with a pink frosted donut. It's not the first time that Burger King has offered a movie-themed meal. But unlike the Spider-Man burger, it doesn't appear that the BK Barbie Combo will be making its way stateside. A representative for Burger King did not immediately respond to CNBC Make It's request for comment.
Persons: Barbie, Burger King, Ken, verbiage, Burger, It's, Sony's, São Paulo, Warren Buffett Organizations: BK, Burger, CNBC Locations: Burger King Brazil
How McDonald’s Turned Grimace Into TikTok Gold
  + stars: | 2023-07-12 | by ( Ashley Wong | Lindsey Choo | ) www.wsj.com   time to read: 1 min
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Persons: Dow Jones
A McDonald's social media director has denied rumors the company planted the "Grimace Shake" trend. The TikTok trend saw users faking injury or even death after drinking the limited-edition milkshake. Convenient as that was for the company, it wasn't a plant, a social media director at the fast food giant says. "If you think we planted the grimace shake trend, thank you. He said his first instinct was that he wasn't "sure we should jump in" to what had become a viral trend.
Persons: Guillaume Huin, Austin Frazier, Huin, hashtag, It's, McDonald's didn't, McDonald's Organizations: Service, LinkedIn Locations: Wall, Silicon, TikTok
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